Individual departments or governments ask us to provide leadership information about how efficiently things are getting done. We gather information to develop a practical and comprehensive understanding of the organizational and operational factors influencing governmental service provision.
These sources include
interviews with elected officials and senior management
interviews with departmental management and staff
multiple surveys of management and staff
data collected from peer governments
literature reviews of best practices and standards associated with the organizational structure and service provision of local government services
We give decision-makers recommendations about
staffing issues (over-staffed, under-staffed)
the need to develop financial policies
the need to improve their budgeting process (developing performance criteria for departments and asking for budget money based on specific goals, not just overrunning their budgets and then amending them, etc.)
exploring technological improvements (such as an online filing system for courts)
improving the security of election machines
recommending additional training for employees
Each government and study is unique. We take the time to learn about the specific government we are studying and provide customized reports addressing the unique challenges facing them. As a result, decision-makers are better able to allocate their limited resources among departments to achieve their goals.