Melanie Hardman serves as the administrative assistant to the director of the State Services and Decision Support division. Her major areas of responsibility are management and administration of the unit. She acts as liaison between departments and administrative offices in financial matters, policies, procedures, and deadlines. She is also responsible for processing paperwork for position searches and overseeing the hiring of all new employees in the division. Melanie has been with the Institute of Government since 1990. In 2015, she received the Public Service and Outreach Staff Award for Excellence.